![]() ![]() ![]() This study aims to determine the obstacles the Sri Lankan apparel manufacturing industry faces when implementing sustainable practices and develop a Sustainability Balanced Scorecard to address those obstacles. The study's conclusions have some relevance for LPG retailersĬustomer Development (CD), Operational Performance (OP), Supply Chain Management Practices (SCMP) Furthermore, Customer development can act as a mediator in the interaction between operational performance and supply chain management. ![]() The study's findings show that supply chain management practices have a significant impact on customer development and operational performance, while customer development has a positive and significant impact on operational performance. The outcomes of all variables' data analysis have a significant effect on all other variables in this model. To analyze the data for this investigation, partial least square structural equation modeling (PLS-SEM) was used. ![]() Quantitative techniques were employed in this research, and Employing questionnaire to collect data. The dataset contains 103 SMEs in East Kotawaringin, Indonesia. This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). ![]()
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